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Refund policy

Last updated 20 October 2026

1. What this policy covers

This policy applies to Insider subscriptions bought from Early Bird, operated by The Early Bird Co. It forms part of our Terms of service.

2. The 14 day review

If you email us within 14 days of your first Insider payment, we will review your request and reply within two business days. You do not need to fill in a form. This applies to your first monthly payment and to your first yearly payment, once per person: if you cancel, take a refund, and later subscribe again, this section does not apply a second time.

When we review a request we look at three things:

• Whether you had the trial. Insider Plus opens the whole board for seven days for about a dollar. That is there so you can judge the board before a full month is charged, and it is the point at which we would rather you decided.
• How much you used after the payment. Launch plans and prompts are the product. Once they have been read they cannot be handed back, so a request from someone who opened a few plans is treated differently from one where the account was barely touched.
• Whether something went wrong at our end. If it did, you are refunded under section 6 and the rest of this section does not come into it.

In practice we approve requests where little or nothing was used after the payment, and we will usually decline where a lot of the board was read and nothing went wrong. We will always tell you which it is and why.

When we do refund, your access ends straight away. Anything you have already used from a plan is yours to keep using.

3. The trial

Insider Plus starts with a 7 day trial for a small charge, about a dollar in your currency. For those seven days the whole board is open: every name, every launch plan, every prompt. Cancel before day seven, in two clicks from your account, and nothing more is taken. That is the honest way to find out whether Early Bird is for you, and it is why we ask people to decide during the week rather than after the first month is charged.

The small trial charge itself, and the first monthly payment taken when the trial ends, are both reviewed under section 2 if you email us within 14 days of them.

4. Monthly subscriptions

Cancel any time from your account. Your subscription stops renewing, you keep Insider until the end of the month you have paid for, and you are not charged again. We do not refund part of a month that is already underway, apart from a review under section 2 and the cases in section 6.

5. Yearly subscriptions

The same 14 day review applies to your first yearly payment. After that, cancel any time and you keep Insider until the end of the year you have paid for. We do not pro rata refund the remaining months of a year already underway, apart from the cases in section 6. If a yearly plan is a big commitment for you, start monthly. You can switch to yearly later.

6. When we always refund

These are not reviewed and are not limited to 14 days. We will refund, in full or in part as appropriate, if:

• you were charged twice for the same period;
• you were charged after you cancelled;
• you were charged a renewal at a price we had not told you about in advance;
• Insider content was unavailable for a sustained period and we could not put it right within a reasonable time;
• we close your account, or stop offering Insider, for a reason that is not your fault, in which case we refund the unused part of your subscription;
• the Australian Consumer Law, or an equivalent law where you live, entitles you to a remedy.

7. What is not refundable

• A gap not earning what the card estimated. Revenue figures are labelled Potential and are our estimate of what an opportunity could earn. They are not a promise of income, and the terms make this clear before you pay. You are buying research and launch plans, not an outcome.
• Changing your mind after 14 days. Cancel instead, and keep access to the end of your paid period.
• A paid period you have substantially used. Where the launch plans and prompts have been read, the thing you paid for has been delivered. The 7 day trial is there so this decision can be made before a month is charged.
• Not using it. A period you paid for but did not log in during. Cancelling stops the next payment; it does not undo the last one.
• Third party costs. Money you spent on tools, advertising, stock, domains or services that a plan suggested. Those purchases are between you and that provider.
• Accounts closed for breach. If we close your account because you broke the terms, for example by sharing content, scraping the board or disputing a legitimate charge, the current period is not refunded.

8. Chargebacks

Please email us before you dispute a charge with your bank. A refund from us reaches you faster than a chargeback, and a chargeback on a charge that is valid under this policy may lead us to suspend the account while the dispute is resolved. If your bank reverses a charge that we have already refunded, we may recover the duplicate.

9. Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service you are entitled to cancel your contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. This policy is in addition to those rights, not instead of them.

10. How to ask for a refund

1. Email info@theearlybird.co from the email address on your Early Bird account, with the subject line "Refund".
2. We reply within two business days with a decision and the reason for it. If it is approved, that reply confirms the refund is on its way.
3. Refunds go back to the payment method you used. Stripe returns them to your card in five to ten business days, depending on your bank. We cannot speed that part up.

Refunds are made in the currency and amount you originally paid, including any GST. If your bank charged currency conversion or foreign transaction fees, we cannot refund those.

11. Changes to this policy

We may update this policy. Changes apply to payments made after the date at the top. A change never reduces the refund rights that applied when you made a payment.

12. Contact

The Early Bird Co
ABN 31 374 482 196
info@theearlybird.co